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Privacy Policy

1. INTRODUCTION

This privacy notice contains information relating to details of how we collect and process your personal data through your use of our website onyxeventplanning.co.uk

When you provide us with your data, you are warranting to us that you are over the age of 16.

Sarah Bell is the data controller of this site and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice)

Contact Details

Our full details are: Onyx Weddings & Events Limited

Info@onyxeventplanning.co.uk

1st Floor, 264 Manchester Road, Warrington, WA1 3RB

It is extremely important that the information we hold about you is accurate and current. Whenever your personal information changes please let us know these changes by emailing us at info@onyxeventplanning.co.uk

2. THE DATA WE COLLECT ABOUT YOU, THE PURPOSE FOR WHICH WE COLLECT IT, HOW WE PROCESS IT

Your personal data is any information that can identify you as an individual. It does not include anonymised data which cannot identify you as an individual.

Personal data can be categorised in different ways. The following categories contain the types of personal data we may hold about you and the types of data we may process about you.

  • Communication Data includes any contact that you send to us electronically or non-electronically. These may include a communication through a contact form on our website, an email, a text message, a message sent through a social media messaging platform, a social media posting or comment, or any other letter or communication that you send us.
  • We use this data to communicate with you, we use it to keep records, and if needed for the launch, pursuance or defence of legal claims or disputes. Our lawful ground for this use of data is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
  • User Data that includes information about how you use our website and any of our online channels together with anything that you post on our website or other online platforms. We use this data to manage our website and make sure that you receive relevant content, to keep our website secure, to back up our website and maintain our website, and other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly run our website and our business.
  • Technical Data includes information about how you use our website and online services and can include your IP address, your login data, details about your browser, length of visit to pages on our website, page views and how you navigate our site, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. This information is collected by our analytics tracking systems. We then access this information to see how you use our website and other online platforms which allows us to develop and deliver relevant content and advertisement to you and helps us assess the impact of our advertising. This data is also used to keep our website up to date and protect our website. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. 
  • Marketing Data that includes data about how you prefer to receive marketing from us and our third parties and how you want to hear from us. We hold this information so that we can send you relevant website content and advertisements and we can measure the effectiveness of our advertising. This information when processed also enables you to take part in our promotions. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • Lead Magnet Data that includes data about your name and email address. We process this data to enable you to receive relevant content from us by email and to deliver relevant email content to you. Our lawful ground of processing is to provide you with information about our products and services which in this case are provided to develop and grow our business.
  • We may use Customer Data, User Data, Technical Data, Lead Magnet Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at Info@onyxeventplanning.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

How we collect your personal data

The data and information we collect about you may come from you directly giving us the information for example via emails you send us or when you complete an online form on our website. Other data may be automatically collected from you as you use our website via cookies and similar technology. For more information on the cookies that we use please see our cookie policy.

Additional data may be received from third-party providers such as website analytics providers based outside the EU such as Google or Hostgator, advertising networks based outside the EU such as Facebook, search engine information providers based outside the EU such as Google, and other technical, payment or delivery services such as Paypal.

3. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at Info@onyxeventplanning.co.uk.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

4. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, accountants, auditors, and insurers
  • Government bodies that require us to report processing activities.
  • Virtual assistant administrative staff.
  • Third parties to whom we work with to fulfill your event service contract.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

5. INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe;
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

6. DATA RETENTION

Your personal data will only be held by us for as long as is necessary to complete the purposes we collected it for. This includes our legal obligations to satisfy national legal, accounting and reporting requirements.

When you enter into a contract for a product or service with us we are required for tax purposes to keep basic information about our customers for six years after you stop being a customer. This data includes contact, identity, financial and transaction information.

When your personal data is aggregated and anonymised for statistical or research purposes we may retain and use this information indefinitely without further notice or consent from you.

For non-customer data, we select an appropriate time to keep the information by assessing the amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the reason for collection and use, if these can be achieved by other means and legal requirements.

7. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@onyxeventplanning.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

8.  THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

9. COOKIES

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.